Refund policy

Last updated on 11/08/2023

The terms of this Refund Policy govern the relationship between you (hereinafter "you" or "Customer") and Number X Ltd, Number X Europe OU, Number X LLC (hereinafter "Number X Group" or "we" or "us") with respect to your purchase.

The name and registered office of the Number X Group Company that is a party to the Returns Policy will be provided on the checkout page after you select a payment method. In addition, the name and address of the company will appear on the receipt provided to the Customer upon completion of successful payment for the purchase.


(a) By placing an order with Number X Group, you acknowledge that your transaction will be with us and not with the Developer.

(b) We will begin processing your order once your purchase has been approved.

(c) Once your order has been processed, we will send you a confirmation email (if possible) using the email address provided to us in your personal account or sent to us by the Developer.

(d) This confirmation email will serve as your electronic purchase receipt and will contain information about your order. A contract between you and Number X Group will only be formed once you have received your order confirmation email.

(e) If the company is unable to provide you with the goods (for example because they are no longer available), Number X Group will notify you by email and we will not process your order. If you have already paid for the item, we will refund you the full amount debited as soon as possible and will have no further liability to you.


The price of your order will be quoted inclusive of all applicable taxes and shipping costs at the time of purchase and based on the country details you provide.


(a) The dispatch process will be initiated at the time of payment for the Product . As soon as we receive confirmation that the goods are ready for delivery, we will send you further shipment information ("Shipment Notice").

(b) Occasionally, the shipment of Products may be affected by causes or events beyond our control, including but not limited to: strikes, lockouts or other industrial actions; civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, and others. Number X Group shall not be responsible for any situations that affect shipment where such situations are beyond Number X Group's control.

(c) Delivery of the goods shall be completed when the Product is delivered to the email address or other method of online communication that you have provided.

(d) The Product is dispatched by You based on information provided by You and You are responsible for the accuracy of such information. If any rules are breached because of inaccurate information provided by You, You are responsible for such breach.

(e) If you have any other questions about your order, please contact us at [email protected] (marked "Order").


We are attentive to any facts that indicate the existence of fraud. We reserve the right to deny access to our servers if we establish a fact that indicates illegal use of the Software, or any other action aimed at obtaining the Software to which the user is not entitled. Customers whose accounts are blocked are not entitled to request a refund of purchased Software or any other compensation.


(a) We are pleased to offer a returns service to all customers whose purchases comply with our returns policy.

(b) The cancellation period starts from the date you receive the goods. You have 14 days from the date you receive the goods to notify us of your intention to return or exchange them. You then have a further 14 days to return the goods to us. Returns outside this period may not be accepted.

(c) To request a refund, you need to contact [email protected]

(d) If you withdraw from the agreement, you must refrain from using the digital content or digital service and from making it available to third parties.

(e) If you start downloading the Software to your computer or enter a key to obtain the Software before 14 days from the date of purchase, this means that you waive your right to cancel the purchase.

(f) If you cancel the agreement, we will reimburse you for all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to cancel this agreement.

A different return policy applies to each Software and is listed at the bottom of the checkout page. If you do not remember which type was specified, you can always contact our support team at [email protected]

Limited Refund Policy

In case the goods have not been received

In case of repeated purchase (the transaction was made within 5 minutes after the last transaction of the same product)

In case you have received a defective/defective product

Moderate return policy

In case the goods have not been received

In case of repeated purchase (the transaction was made within 5 minutes after the last transaction of the same product)

In case you have received a defective/defective product

In case you forgot to deactivate your subscription, but only for the first renewal within 48 hours.

In case the software did not function as expected (except for pre-orders)

Flexible return policy

In case the goods have not been received

In case of repeated purchase (the transaction was made within 5 minutes after the last transaction of the same product)

In case you have received a defective/defective product

In case you forgot to deactivate your subscription, but only for the first renewal within 48 hours.

In case the software did not function as expected

If the software is incompatible with your existing installation

If the software has not met your expectations/ or you are unable to use it


(a) Refunds can only be made to the original payment method used for payment and you will not incur any fees as a result of such a refund. Refunds cannot be sent to another account (e.g. another card or bank account) except in special circumstances (e.g. expired or canceled cards, account problem). In the event that you are required to make a refund to a different destination (e.g. a non-refundable method was originally used), the fees from that payment will not be refunded.

(b) It may take up to 10 working days for the funds to be credited to your account, depending on the payment method to which they are transferred.

(c) In respect of refunds for cancellations, we will make refunds without undue delay and no later than:

(i) Fourteen (14) days after we receive your canceled and returned item(s);

(ii) Fourteen (14) days after you provide proof that you have returned the purchased item(s).

(d) If You decide to cancel Your order, You must clearly inform us of Your decision within the cancellation period. To effectively cancel Your order or part of Your order, please contact customer service at [email protected] providing details of:

1) date of payment for the order,

2) the date the order was received,

3) the item(s) being canceled,

4) the order reference number,

5) Your full name.

(e) Dispatched goods cannot be canceled and will not be refunded until you provide us with proof that you have returned the item(s) purchased.


(a) Please note that any use of the Software, except in the case of payment procedures (including fraud), is governed by the agreement between you and the software developers. Number X Group is not responsible for any missing in-game items, changes to the game story, or any errors that may occur.

(b) When deciding to purchase a pre-order please be aware that the software developer, and not Number X Group, is solely responsible for completing the development of the Software and providing you with a working version of the Software.

(c) Number X Group is not the developer of the Software and cannot influence the quality of the Software or guarantee that it will meet any of your expectations.

(d)To the extent permitted by law, our total liability to you for all other foreseeable damages arising under the License Agreement and this Return Policy, whether in contract, breach of statutory duty or otherwise, shall in no event exceed a total value of one hundred dollars ($100) or equivalent.

(e) Number X Group provides the Product for home and private use only. If you use the Product for commercial purposes or for resale, Number X Group shall not be liable to you for any lost profits.


Number X Group represents and warrants to you that we will take all actions necessary to resolve your problem in good faith. However, you should be aware of the possible risk that the software developer may fail to provide the Software in proper quality or on time or otherwise fail to meet your expectations, even if those expectations are based on advertisements, representations or promises made by the developer. In all such cases, claims and requests for refunds should be addressed directly to the software developer.


(a)This Policy shall be governed by the laws in force in the State of Delaware and shall be construed accordingly, without prejudice to any other peremptory provision of law more favorable to Customer applicable in Customer's country of habitual residence.

(b) Keeping in mind the high cost of litigation, not only in dollars, but also in time and energy, both you and Number X Group agree to the following dispute resolution procedure: In the event of any controversy, claim or action arising out of the purchase of any Product, or out of the breach, performance, interpretation or validity of this agreement or any part thereof ("dispute"), the party asserting the dispute will first attempt in good faith to resolve such dispute by giving written notice to the other party in good faith. Notice shall be mailed to Number X Group, 1003, 1007 N Orange St., 4th Floor Wilmington, DE 19801

(c) Unless you specify otherwise in your notice, Number X Group will respond to your notice using your most recently used billing address or a billing address available to us.

(d) In the event Number X Group is unable to resolve the dispute, you and Number X Group agree that the parties shall resolve their dispute through binding arbitration in the State of Delaware, USA, with one arbitrator and the arbitrator shall apply the laws applicable in the State of Delaware. The arbitration shall be conducted solely on an individual basis with no right to pursue any claims on a class action basis. You hereby waive your right to a class action.


We are committed to protecting the privacy of our customers. For information about how information is collected, used or disclosed, please review our Privacy Policy.